Teacher Troubleshooting Tips

Jan 5 / ROA
ROA’s course setting is designed to be easy for students and teachers to access, but we understand that, as with all technology, issues do sometimes arise. Here are some tips to ensure a successful class.

Before Teaching

Please check that your browser is updated and make sure that you’re using the latest version of Zoom. You should be prompted to complete major Zoom updates, but can always check for additional updates on your side.

Check your internet connection speed at speedtest.net. We suggest a minimum speed of 1 Mbps for both upload and download speeds.

Host a practice class meeting with our tech on your personal free Zoom account, so you’re fully prepared for your first class:

  • Sign up on Zoom.us
  • Enable the waiting room setting for everyone.
  • Double-check your "Play Sound When Someone Joins/Leaves” setting, under the Participants tab.
  • Put your Zoom link in the course and don’t forget to send an email to your students to remind the lesson.
  • Begin your practice "class" at a designated time

While Teaching

If you’re unable to get onto the Zoom meeting. Please let your learners know right away by them email. If your students would like to claim a refund to the lesson, please guide them to us.
  • If Zoom produces a blank screen or does not bring up your meeting as expected, please try the following:
  • Quit Zoom on your device.
  • Quit all unnecessary programs running on your device, and close all excess browser tabs and windows.
  • Try to start the meeting again on a different browser.
  • Restart your computer.


If that does not work, clear your cache/cookies and browsing data. Here are some basic instructions on clearing your cache. Please disable any ad-blockers you may have on your browser.

Be aware of learners entering the waiting room as you begin class. You’ll need to let them in one by one. You’ll hear a low-pitched “ding-dong” sound letting you know that a learner has entered the waiting room, then a second, more traditional doorbell sound, that tells you the learner has entered the Zoom room, once you’ve let them in.I

  • If you don't hear this, change the setting when you first open your Zoom meeting.
  • Make sure that there is a check next to "Play Sound When Someone Joins/Leaves."


This is found by selecting "Participants" at the bottom of your Zoom screen. Then select "More V" on the far right.

Cancellation Due to Technical Issues

If you’re not able to resolve a technical issue in real-time, please cancel the class meeting by letting parents and learners know.

You can also let us know by emailingsupport@renaissanceonlineatelierteam.com If it was a one-time class, cancel the section, and let us know about it via the online message. 

If you would like to schedule a makeup meeting, please send the email to students for rescheduling. A refund can be issued for the missed class, if the student's schedule is not allowing for a makeup lesson. 

Since the emergence of online learning, there has been a discussion on whether online classes are better than traditional classes. There have been competing schools of thought with valid arguments for and against both.

In the case of distance learning, it may be most appropriate at colleges and universities. Research data consistently indicate that students strongly prefer distance education.

Distance learning allows students to balance their other commitments more effectively, at least in cases they are adult learners, commuters, and part-time students. They don’t believe that they sacrifice a quality education for the convenience of utilizing distance learning.

However, both traditional and online learning comes with advantages and disadvantages. When is online learning more convenient than traditional learning? This blogpost indicates the real potential of online learning versus traditional classes.

What is Online Learning?

In online learning, students attend classes on the Internet and involve in real interactions with teachers and students at the other end. Students can attend the curriculum at their own pace and easily access the class from anywhere.

Online Learning is a reality and gradually becoming part of formal education. This educational model appeals especially to anyone who can’t attend a physical faculty or school. Online Learning also hops the national boundaries and is offered for dispersed college students that can have a wider choice of online programs.

How does online learning work? Learning management systems (LMS) provide an accessible exchange of information between professors and students. Τhis way, students can view learning material at their leisure or even attend scheduled conferences or lectures.

Concerning test-taking, learners can submit course assignments through the LMS, participate in a discussion, or submit other tasks. Lastly, professors may provide feedback to the student through comments or emails when using this LMS.